Discover the secrets to an unforgettable surf experience at a wave pool with our exclusive interview with Lee Wood, Surf & Hospitality Director at Lost Shore. Hailing from the dramatic Scottish coastline and boasting two decades of experience within Ireland’s vibrant surf community, Lee shares his insights on creating a world-class guest experience.
In this insightful conversation, Lee reveals the challenges and triumphs of building a highly skilled team from the ground up in just four weeks – a feat that required innovative recruitment and training strategies. He delves into his unique coaching methodologies, designed to cater to diverse skill levels and ensure every guest, regardless of experience, feels supported and empowered.
Lee also discusses Lost Shore’s commitment to exceeding guest expectations, from the moment they arrive to the final wave. Learn how Lost Shore prioritizes personalized attention, fosters a welcoming atmosphere, and leverages cutting-edge technology to enhance the overall surfing experience. This interview is a must-read for anyone interested in the business of wave pools, customer service, and the art of delivering truly exceptional experiences.
Key takeaways include:
- The importance of building a strong team culture in a fast-paced environment.
- Adaptable coaching techniques that cater to surfers of all skill levels.
- Innovative approaches to guest service and engagement.
- The role of technology in enhancing the overall surf park experience.